A seamless pharmacy experience built just for our residents
Join Heritage Pointe's in-house, preferred partner pharmacy
Switch to Serviam
Engineered to keep your loved one safe
Get the right dose at the right time
Fully integrated with your care team
72% of adverse health events are medication-related
When your pharmacy isn’t fully integrated with your senior living community, you risk:
- Medication errors due to communication issues
- Delayed or missed delivery of essential prescriptions
- Missed refills and medication gaps
- Extra administrative burdens for your caregivers and nurses
- Not detecting dangerous drug interactions
- Preventable moves to higher, more expensive levels of care
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58
Risk of an adverse drug event when taking 5 medications
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82
Risk of an adverse drug event when taking 7 medications
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11
Average number of medications per senior in senior living
It’s our job to keep your loved one safe
Serviam Pharmacy is an extension of Heritage Pointe's care team. Our integrated medication management program means your loved one gets the right medicine at the right time — every time.
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24/7 availability
Pharmacy needs don’t wait for business hours. Even at 2 am, our pharmacists are ready to serve.
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Easy and timely refills
Relax knowing your regular monthly prescriptions will arrive like clockwork.
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Emergency deliveries in 4 hours or less
You don’t have time to wait for urgent prescriptions. We’ll have them to your loved one in just a few hours.
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Safe and smart packaging
The right packaging eliminates preventable mistakes. Efficient, trackable, accountable — smart.
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On guard for your safety
Our senior-specialty pharmacists keep an eye out for red flags and dangerous drug interactions.
Not all pharmacies are created equal
We’re built different than other pharmacies — with your loved one in mind from start to finish.
- 30+ years running senior speciality pharmacy services
- Preferred partner pharmacy
- Fully integrated with Heritage Pointe's care services
Three easy steps to a seamless pharmacy experience
Decide to switch
Click the "Switch To Serviam" button to start the process, or talk to your care team at Heritage Pointe.
Sign a simple form
One signature; that’s it. We’ll take care of everything else — including transferring all your current prescriptions.
Never worry about your meds again
Integrated medication management means your loved one gets the right medicine at the right time — every time.
Hear it from the ones who matter
Dr. Chirag Patel
Crystal Douglas
Jennifer Hellbusch
Frequently Asked Questions
- Medications are supplied in unit dose packaging for safe, efficient administration
- Orders are filled 24 hours a day, 7 days a week
- Consultant pharmacists provide quarterly on site reviews to ensure safety and regulatory compliance
- Medication review and oversight to ensure appropriate medications are prescribed
Serviam Pharmacy is an approved provider for all Medicare Part-D plans and most commercial insurance plans. If Serviam is not an approved provider for your insurance plan, they will work quickly to become one.
Yes. Serviam Pharmacy is available via phone number 712-314-2303 to assist with deciding which Medicare Part-D plan is the best choice for you or your loved one.
Serviam will send a monthly statement within the first 2 weeks of each month. The statement will show all medications used during the previous calendar month, the amount your insurance has paid for, and the amount you owe. You will be able to set up automatic payments from your bank account, mail a check in for payment, or pay via credit card.